Terms of Service
Effective Date: June 5, 2025
These Terms of Service ("Agreement") govern your use of N.AI Works' AI-driven lead reactivation and SMS communication services. By accessing or using our services, you agree to be bound by this Agreement.
1. Overview of Services
N.AI Works (“Company,” “we,” “us,” or “our”) offers AI-powered automation tools that assist businesses in lead reactivation and appointment scheduling through SMS outreach, reminders, and engagement workflows. These services may include:
Automated SMS outreach to leads provided by the client
Appointment reminder and confirmation text messages
CRM and calendar integrations
Workflow automation and performance optimization
Custom AI agent development
We use third-party platforms such as Twilio, GoHighLevel, N8N, and Supabase to deliver functionality.
2. User Consent and Messaging Policy
We comply with all applicable laws and carrier regulations related to SMS communications, including A2P 10DLC standards.
By opting into our messaging services, end users agree to receive text messages for appointment reminders, confirmations, or follow-ups on behalf of our clients.
Opt-Out Instructions
You may opt out at any time by texting "bye-bye" to the sending number. Upon receipt of your request, we will confirm your opt-out via SMS and you will no longer receive further messages unless you opt back in.
To rejoin, follow the original opt-in process through the client’s website or contact form.
Help Instructions
For assistance, text “HELP” to the sending number or contact us directly at [email protected]
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Message Rates and Carrier Liability
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You may receive multiple messages per interaction based on your activity.
3. Client Responsibilities
As the Client, you agree to:
Provide only accurate, lawful, and opt-in contact data for all recipients
Ensure compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and all applicable marketing laws
Notify your customers that they may receive SMS messages as part of your business communication
Not use our platform for sending unlawful, unsolicited, or misleading communications
You retain full responsibility for the legality and accuracy of the data submitted to N.AI Works.
4. Privacy and Data Use
N.AI Works acts as a data processor on your behalf. We do not sell, rent, or use your data for any purpose other than fulfilling contracted services.
All data usage aligns with our Privacy Policy. By submitting data to us, you confirm that:
You have the legal right and consent to share such data
Your use of our services complies with applicable data protection laws
5. Payments and Fees
All services are billed according to written agreements or invoices. Payment terms and frequencies are specified at the time of engagement.
Late payments may result in paused or terminated services
All fees are non-refundable unless otherwise agreed in writing
6. Third-Party Platforms
We utilize tools like Twilio, GoHighLevel, N8N, and Supabase to deliver functionality. Your use of our services also binds you to the terms and policies of those third-party platforms.
We are not responsible for any delays, errors, outages, or data issues originating from these platforms.
7. Intellectual Property
All AI workflows, automation systems, prompts, and source code created by N.AI Works are our intellectual property unless otherwise stated.
Clients are granted a limited, non-transferable license to use deliverables for the duration of their contract. No right is granted to reuse, resell, or reverse-engineer our proprietary systems without express written consent.
8. Disclaimers
Our services are provided “as is” without warranty of any kind. We do not guarantee specific results such as lead conversion rates or user responses.
We are not liable for any errors, omissions, or disruptions caused by third-party services or user data.
9. Limitation of Liability
To the fullest extent permitted by law, our liability shall not exceed the total amount paid by the Client in the three (3) months preceding any claim.
We are not liable for indirect, incidental, or consequential damages, including loss of profits or data, resulting from use of our services.
10. Termination
Either party may terminate the Agreement at any time with written notice. Upon termination:
All services will cease
Any outstanding payments become immediately due
We will delete or stop processing your data unless otherwise required by law
We reserve the right to suspend services for violations of these terms.
11. Governing Law
This Agreement shall be governed by the laws of the State of Virginia, USA. Any disputes shall be resolved in the courts located in Alexandria, Virginia.
12. Modifications
We may update these Terms of Service at any time. Updates will be posted with a revised effective date. Continued use of our services constitutes acceptance of the modified terms.
For questions, assistance, or compliance concerns, please contact: