Terms of Service



Effective Date: July 16, 2025

These Terms of Service ("Agreement") govern your use of N.AI Works' AI-driven lead reactivation and SMS communication services. By accessing or using our services, you agree to be bound by this Agreement.

1. Overview of Services N.AI Works (“Company,” “we,” “us,” or “our”) offers AI-powered automation tools that assist businesses in lead management, appointment scheduling, and communication. Our services are designed to enhance business efficiency and ensure comprehensive lead capture by providing:

  • AI Agents: Intelligent AI agents that operate around the clock to increase business efficiency and ensure every lead is captured and managed effectively.

  • SMS Lead Management: Services including automated SMS outreach, lead reactivation, and deactivation.

  • Custom Automations: Creation of bespoke automation solutions tailored to your specific business needs.

We use third-party platforms such as Twilio, GoHighLevel, N8N, and Supabase to deliver functionality.

2. User Consent and Messaging Policy We comply with all applicable laws and carrier regulations related to SMS communications, including A2P 10DLC standards. By opting into our messaging services, end users agree to receive text messages for appointment reminders, confirmations, or follow-ups on behalf of our clients.

Opt-Out Instructions You may opt out at any time by texting "bye-bye" to the sending number. Upon receipt of your request, we will confirm your opt-out via SMS and you will no longer receive further messages unless you opt back in. To rejoin, follow the original opt-in process through the client’s website or contact form.

Help Instructions For assistance, contact us directly at [email protected]. Message Rates and Carrier Liability Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may receive multiple messages per interaction based on your activity.

3. Client Responsibilities As the Client, you agree to:

  • Provide only accurate, lawful, and opt-in contact data for all recipients

  • Ensure compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and all applicable marketing laws

  • Notify your customers that they may receive SMS messages as part of your business communication

  • Not use our platform for sending unlawful, unsolicited, or misleading communications

You retain full responsibility for the legality and accuracy of the data submitted to N.AI Works.

4. Privacy and Data Use N.AI Works acts as a data processor on your behalf. We do not sell, rent, or use your data for any purpose other than fulfilling contracted services. All data usage aligns with our Privacy Policy. By submitting data to us, you confirm that:

  • You have the legal right and consent to share such data

  • Your use of our services complies with applicable data protection laws

5. Payments and Fees All services are billed according to written agreements or invoices. Payment terms and frequencies are specified at the time of engagement. Late payments may result in paused or terminated services. All fees are non-refundable unless otherwise agreed in writing.

6. Third-Party Platforms We utilize tools like Twilio, GoHighLevel, N8N, and Supabase to deliver functionality. Your use of our services also binds you to the terms and policies of those third-party platforms. We are not responsible for any delays, errors, outages, or data issues originating from these platforms.

7. Intellectual Property All AI workflows, automation systems, prompts, and source code created by N.AI Works are our intellectual property unless otherwise stated. Clients are granted a limited, non-transferable license to use deliverables for the duration of their contract. No right is granted to reuse, resell, or reverse-engineer our proprietary systems without express written consent.

8. Disclaimers Our services are provided “as is” without warranty of any kind. We do not guarantee specific results such as lead conversion rates or user responses. We are not liable for any errors, omissions, or disruptions caused by third-party services or user data.

9. Limitation of Liability To the fullest extent permitted by law, our liability shall not exceed the total amount paid by the Client in the three (3) months preceding any claim. We are not liable for indirect, incidental, or consequential damages, including loss of profits or data, resulting from use of our services.

10. Termination Either party may terminate the Agreement at any time with a minimum of 30 days written notice. Upon termination:

  • All services will cease

  • Any outstanding payments become immediately due

  • We will delete or stop processing your data unless otherwise required by law

We reserve the right to suspend services for violations of these terms.

11. Governing Law This Agreement shall be governed by the laws of the State of Virginia, USA. Any disputes shall be resolved in the courts located in Alexandria, Virginia.

12. Modifications We may update these Terms of Service at any time. Updates will be posted with a revised effective date. Continued use of our services constitutes acceptance of the modified terms.

For questions, assistance, or compliance concerns, please contact: [email protected]



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